The "Voice Of My Customer" / "Voice Of My Channel Partner" Program
KNOW YOUR CUSTOMER OR CHANNEL PARTNER BETTER, AND WIN MORE DEALS !
Who Is This Program Ideal For?
This program is ideal for Sales Leaders and Channel Partner Managers who want to better understand and work with their customers and channel partners. The program is also for businesses and corporate business units anywhere that want to improve their customer-centricity, sales performance and win rates.
Why This Program?
It is axiomatic that the better you know and understand your customers and channel partners, the easier it is to do business with them. However, some are more transparent than others.
How will you know what is the right thing to do, to win their trust and their business?
Particularly so, if they are reluctant to tell you about your shortcomings and where you have room for improvement, or – even worse – if you are at risk of losing their business altogether.
This program overcomes that information gap and gives you the basis to:
• understand your customer and channel partner sentiments, wants and desires
• enhance your customer-facing communication and messaging
• be recognised by your customer and channel partner for providing ongoing value and support
• grow and retain more of your customers and their business
• improve your sales and your financial performance
• develop and execute a plan for sustainable revenue growth
Investment
$3,975 (+tax) per target organisation
KNOW YOUR CUSTOMER OR CHANNEL PARTNER BETTER, AND WIN MORE DEALS !
Who Is This Program Ideal For?
This program is ideal for Sales Leaders and Channel Partner Managers who want to better understand and work with their customers and channel partners. The program is also for businesses and corporate business units anywhere that want to improve their customer-centricity, sales performance and win rates.
Why This Program?
It is axiomatic that the better you know and understand your customers and channel partners, the easier it is to do business with them. However, some are more transparent than others.
How will you know what is the right thing to do, to win their trust and their business?
Particularly so, if they are reluctant to tell you about your shortcomings and where you have room for improvement, or – even worse – if you are at risk of losing their business altogether.
This program overcomes that information gap and gives you the basis to:
• understand your customer and channel partner sentiments, wants and desires
• enhance your customer-facing communication and messaging
• be recognised by your customer and channel partner for providing ongoing value and support
• grow and retain more of your customers and their business
• improve your sales and your financial performance
• develop and execute a plan for sustainable revenue growth
Investment
$3,975 (+tax) per target organisation
KNOW YOUR CUSTOMER OR CHANNEL PARTNER BETTER, AND WIN MORE DEALS !
Who Is This Program Ideal For?
This program is ideal for Sales Leaders and Channel Partner Managers who want to better understand and work with their customers and channel partners. The program is also for businesses and corporate business units anywhere that want to improve their customer-centricity, sales performance and win rates.
Why This Program?
It is axiomatic that the better you know and understand your customers and channel partners, the easier it is to do business with them. However, some are more transparent than others.
How will you know what is the right thing to do, to win their trust and their business?
Particularly so, if they are reluctant to tell you about your shortcomings and where you have room for improvement, or – even worse – if you are at risk of losing their business altogether.
This program overcomes that information gap and gives you the basis to:
• understand your customer and channel partner sentiments, wants and desires
• enhance your customer-facing communication and messaging
• be recognised by your customer and channel partner for providing ongoing value and support
• grow and retain more of your customers and their business
• improve your sales and your financial performance
• develop and execute a plan for sustainable revenue growth
Investment
$3,975 (+tax) per target organisation
HOW DOES IT WORK?
There are 5 steps to this program:
1. We run a joint planning session with you to have you well-informed and to help you choose your target account(s).
2. We conduct a short online survey of your nominated customer contacts to baseline their sentiments.
3. This is followed up with 1:1 private interviews with your selected customer contacts, to learn:
· their authentic critique, true sentiments, hidden needs, wants and desires
· their actual criteria for supplier selection and deal evaluation
· their ideas and suggestions for your improvement
4. We provide a written summary report and conduct an executive debrief with you that includes our recommendations in response to the feedback received.
5. We conduct a 90-minute success planning workshop with you on you how best implement the feedback into your customer interactions.
Optionally and priced separately:
We provide Success Advisory on your next deal, bid, tender, or RFP.